Frequently Asked Questions

Photo Upload

When do I upload my photo?
Xpozer doesn't require to you upload your photos at a specific moment. After you’ve placed an order, you can upload your photos for printing whenever you choose. You can upload your photos right away, take a few days/weeks/months to be sure they're edited how you want, or wait until you're back from your next photo adventure! Whenever you have a new photo that will look amazing on your wall, we'll be ready to print it. Anytime after you've placed an order, simply log into your Xpozer account, upload your photo, and we'll print it.

What are the photo upload requirements? 
To ensure that your Xpozer print meets expectations, the uploaded photo must be of a high enough quality for the printing dimensions. This is necessary to ensure that each pixel in the photo is optimally utilized. We recommend that you first examine your photo at 100% size to have a good impression of how it will look as an enlarged Xpozer photo print.

What resolution does my photo need to be?
Higher resolution means a sharper photo print on Xpozer. We only print photos with a minimum of 80 ppi. Using photo-editing software to artificially increase the resolution of your photo is NOT recommended. 

Does my photo need to have 300 ppi?
NOPE. The quality of your photo will not improve if use you a photo-editing software such as Photoshop to artificially increase the photo’s resolution to 300 ppi. The software will artificially create more dots. While many people think that 300 dpi is required for printing, it is not necessary. Actually, by artificially increasing the resolution of a photo you unnecessarily increase the uploading time for the photo. Your photo needs to have a minimum of 80 ppi for it to be printed on Xpozer. To read more about how to check your photo's resolution read this Xpozer Expert Tip: How to Check Your Photo's Resolution Before Printing

Do my graphic illustrations need to have 300 ppi? 
YEP. We always recommend 300 ppi for vector-based illustrations (logos, text), as well as photo collages and photo mosaics composed of multiple photos.

Which file formats are acceptable?
JPG, JPEG, PNG, OR TIFF. For photo uploading, a JPG (JPEG) file is recommended. Digital cameras use JPG as the standard file format. A JPG file is good quality and relatively small, which makes uploading faster. The quality difference between JPG and TIFF is not or almost not visible on print quality.

Which color profile is recommended? 
sRGB or AdobeRGB. These are standard in digital cameras. The use of other profiles can cause color distortions. CMYK files are not recommended. CMYK files have a limited and different color space than sRGB or AdobeRGB. When converted to CMYK, a lot of colors are discarded, which generally reduces the quality of your image.

Is a TIFF better than a JPG?
Theoretically, a TIFF can save more information about an image (higher number of bits and without compression). However, the difference between a TIFF and a JPG will not be visible in practice / print. If saved incorrectly, a TIFF if can lead to a worse result. We prefer that you send your photos as a JPG or JPEG file. 


What is the best photo print size for my wall?
From years of customer experience, we suggest that you choose a print size that best suits the space and furniture where you want to hang your photo (above your couch, dining room table, desk, bed, etc.). You may also choose to group multiple photos together for a creative, impressive display. Learn more about hanging photos in your home with this Expert Tip: Where To Hang Photos In Your Home (And The Sizes That Look Best).

How do I assemble my Xpozer? 
Xpozer is super easy to assemble. 1) Click the three-piece frame together; 2) Slide the four pre-mounted corner brackets on the back of your photo onto the four corners of the frame; 3) Hang using provided hardware. Or simply watch this short video and you'll know exactly how to do it! 

How should I care for my Xpozer photo print? 
With love! Your photo print is delivered with a clear foil to protect its surface. The photo print is not scratch-resistant so we recommend first hanging your stunning photo on the wall and then removing the protective foil. You can use a soft, dry cloth to remove dust from your photo, but please do not use water or any wet/damp cloth to clean your photo print.


How quickly will I receive my Xpozer?
Once you upload your photo, Xpozer will send it directly to production. This usually takes 2 - 4 working days. As soon as your order is ready, we’ll send it to you. Depending on where you live, this can take 1 - 10 business days. 

How can I track my Xpozer in the mail?
You can track your Xpozer using the Track and Trace information that is sent to the email address you provided.