Date: September 3rd, 2025
Do you get energized by solving problems and building smart systems? Are you the proactive organizer who can help us elevate our customer and business processes to the next level? Then this is your chance to become the beating heart of Xpozer!
🤝 Meet Xpozer
Xpozer is an innovative company that offers high-quality printing solutions for photography. Our unique, patented, and interchangeable photo print systems allow customers to display and swap their photos easily and stylishly. We take pride in our creative and customer-focused approach, always striving to exceed our customers' expectations. Our motto: “Better 1 photo on the wall, than 10 in a file.”
💪 Your Challenge as a Customer Operations Coordinator
In this pivotal role, you are the person who ensures everything runs smoothly. You are the first point of contact for our customers and solve their issues. But you go a step further: you analyze recurring problems and, together with the team, build systems and processes to prevent them in the future. You are an indispensable link between the customer, our production team, and the marketing department. Your goal is not just to solve problems, but to stay ahead of them.
What you'll be doing:
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Customer Contact: You will be the friendly and knowledgeable point of contact for our customers via email, phone, and chat.
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Improving Systems and Processes: You enjoy solving puzzles. You identify where things in our daily work can be done more efficiently and actively help improve our workflows and systems (like smart AI tools). Your goal is to make the experience a little better every day for yourself, your colleagues, and our customers.
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Coordinating: You are the link between the customer and our production. You ensure that orders, questions, and special requests are processed flawlessly.
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Coordinating Marketing Activities: You are the organizational force behind marketing projects. This includes coordinating our annual photo contest, maintaining contact with influencers, and assisting with our social media content planning.
What we're looking for:
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A passion for organizing, structuring, and improving processes. You think in solutions, not in problems.
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You are proactive, a real doer, and can work excellently independently.
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You are digitally savvy and comfortable with systems; you enjoy learning and applying new (AI) tools.
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You have strong communication skills and a service-oriented mindset.
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Experience with coordinating tasks is a plus.
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Available for 32-40 hours per week.
What we offer:
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A challenging and central role in a growing company.
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A high degree of autonomy and the freedom to truly shape and improve processes.
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Work for an international brand with a creative and passionate team.
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The opportunity to work with the latest tools and techniques in AI and automation.
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Flexible working hours and the option to work partially from home.
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1 "baaldag" (a mental health day) per year, because sometimes you just need a day for yourself.
🎯 Are you the organizer we're looking for?
Are you ready to dive into our processes and elevate the customer experience? Apply for this vacancy or send us a message (jobs@xpozer.com), and we will contact you shortly.
Acquisition in response to this vacancy is not appreciated.
