We are here for you
FAQ
Check out the answers to the frequently asked questions or reach out via the form below.
Contact address:
Saturnusstraat 60 unit 96
2516 AH The Hague
The Netherlands
+31 15 7111077
How long will it take to get my orders?
It depends on where you are. Orders processed will take 3 business days. Shipping can take 1-5 days, depending on the location. Delivery details will be provided in your confirmation email.
What are the shipping costs?
Shipping is free for orders with a total value of $75 or €75 or more.
Else, the shipping costs are €5,99 in The Netherlands and €9,99 for the rest of Europe. Shipping within the US and Canada: $9.99.
Do you ship to my country?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What are the requirements for a good print?
Minimum resolution: 80ppi / 80dpi. Higher is better.
For example:
EPIX
24x24cm: 750x750 pixels
30x30cm: 1.000x1.000 pixels
Xpozer
40x60cm: 1.260x1.890 pixels (=2.4 Megapixel)
60x90cm: 1.890x2.835 pixels (=5.4 Megapixel)
80x120cm: 2.520x3.780 pixels (=9.5 Megapixel)
100x150cm: 3.150x4.724 pixels (=14.9 Megapixel)
120x180cm: 3.780x5.669 pixels (=21.4 Megapixel)
Read our blog for more information
Color space: sRGB
File types: JPG, JPEG, PNG