100% Happy with your Xpozer
It will wow you!
We are convinced of Xpozers amazing quality. So convinced even, we can say you’ll be 100% happy with your Xpozer. If there is something keeping you from that 100%, we will solve it together.
PLEASE NOTE: We can only guarantee our print quality when your photo file is entirely suitable for the print that you order. Therefore, always have your photo checked with our FREE photo check service and, if necessary, let our Xperts optimize your photo with our optimization service.
Xpozer’s patented system has been extensively tested proving its excellent quality. This is why we would like to give you a 5-year warranty on your Forever Frame. In case of unexpected failures, we will gladly replace the relevant parts for you. We also give a 2-year warranty on the photo print.
What we ask of you?
You are the owner of your photo. This means we do not alter your photo after you’ve uploaded it.
We therefore assume you deliver the photo ready for print and meets all quality requirements. Xpozer is not responsible for:
- Photos of insufficient resolution
- Photos that appear darker on the print than on a screen. Xpozer does not brighten the photos to match them with what you see on an illuminated screen.
- Other problems in photos such as spots, blurring, missed focus, unintended skewed horizon, too much / little contrast or heavy noise.
If you have any doubts about the quality of your photo or unsure what to look for when printing large photo prints? Have your photo checked on the above points by our Photo Xperts before you order your Xpozer. You can do this for FREE through our photo check service.
When your feedback is to make some minor adjustments and you need some help with this, get in touch with our Xperts to have your photo optimized. Read all about our optimization service here.
What DO we do for you?
To help you as much as possible, we have built a number of things into our ordering system. This way you get a clear message when the resolution of your photo is too low. There is a crop option so that your photo always has the right crop and proportion. The color profile of your photo will automatically be converted by us so you are sure of the correct colors in your photo print.
What if I do not like the chosen photo?
It is possible you do not like the photo you ordered after all. In this case you can get a 2nd print with a 50% discount up to 7 days after receiving your photo print You will receive the discount code as soon as you have sent back your first print.
What does Xpozer do with returns?
Should your photo and / or frame be sent back to Xpozer, we will reuse as many parts as possible. The photo print itself will be destroyed.